Frequently Asked Questions

What are the check-in and check-out times?

Check-in is between 2:00 pm and 6:00 pm.

Check-out is by 10:00 am.

If you need an earlier check-in or later check-out, please ask us in advance and we’ll do our best to accommodate you.

Note: We recommend avoiding late arrival as arriving after dark increases the risk of hitting an animal on our roads. It also limits your evening meal options (supermarket or restaurants closing times)

Do I need to pay a deposit?

Generally speaking, we don't ask for a deposit. In some circumstances where a large group booking (multiple cabins/rooms) is requested we may ask for a deposit depending on the time of year. However, in the majority of cases booking through this site means you can simply book now and pay on arrival.

We offer free cancellation up to 7 days prior to arrival (please refer to our booking page for full terms).

Is there a minimum stay?

A minimum stay of 2 nights applies year round.

Our complete availability can be found from this website by clicking on the blue "Check Availability" button at the top of each page.

Do I need to advise how many guests are in my booking?

Yes - This will ensure sufficient linen is provided for your stay.

Are there shops, restaurants, cafes and fuel stations nearby?

Booking with us means you will receive comprehensive pre-arrival information. We send this in two stages so you have what you need when you need it:

• Our booking confirmation will contain details of Telephone coverage, fuel stations, how to plan for your first night's meal and some of our guest facilities not advised elsewhere.
• Closer to arrival, we send a second communication containing further detail on dining options (cafes, restaurants and groceries) and some ideas on activities and attractions you might like to experience on your way to us.

How do I get there?

We are located at 46 Rysavy Road, Claude Road (near Sheffield), Tasmania. We are approximately:

• 35 minutes from Devonport (Spirit of Tasmania terminal & airport)
• 10 minutes from Sheffield
• 35–40 minutes from Cradle Mountain
• 75 minutes from Launceston

A detailed map is available on our Contact Us page.

What types of accommodation do you offer?

We have four types: Superior Cottages, Spa Cottages, Spa Suite and a Studio. All are self-contained with kitchen facilities (varying levels), reverse-cycle air conditioning, WiFi and satellite TV. See the Accommodation page for full details and a comparison table.

Are linen and towels provided?

Yes — bed linen and towels are provided in all accommodation.

Do the cottages have cooking facilities?

Yes. Superior Cottages, Spa Cottages and the Studio have full kitchens. The Spa Cottages also include a dishwasher.

NOTE: The Spa Suite has a kitchenette suitable for light meals and continental breakfasts. It does not have an oven or cooktop.

Are all the room types accessible?

All our cottages are ground level entry. Some have wider doorways for easier access.

Our Studio has level access, wide doorways and a wider level entry shower.

The Spa Suite is upstairs and accessed via external stairs.

If you have specific accessibility needs the best thing you can do is phone us and we can discuss the suitability of the room you're looking for.

Is there WiFi?

Yes, all accommodation has in-room WiFi.

Do you allow pets?

Due to our farm and wilderness environment we do not allow pets.

What makes Silver Ridge Retreat different from other accommodation near Cradle Mountain?

Two on-site features set us apart from most self-contained cottage stays around Sheffield and Cradle Mountain. First, overnight guests can walk to a private 1870s silver mine on the property and see glow-worms, limestone formations and cave spiders. Second, guests can enjoy a heated indoor pool with views of Mount Roland.

Is the silver mine unique?

Yes, as an on-site guest experience. The mine is on our property and is not a publicly accessible tourist attraction. Access is for overnight guests only. The walk from Reception takes about 20 minutes each way. Torches and wellington boots are available. You can explore the formations, look for glow-worms and (carefully) the cave spiders. Please ask us for current access information when you arrive. More information can be found on our Silver Mine page.

Can day visitors use the silver mine or the pool?

No. The silver mine, heated indoor pool, laundry and other guest facilities are for registered overnight guests only.

Is the indoor pool heated all year?

Yes. The indoor pool is heated and available to guests during their stay. It looks toward Mount Roland. Your cottage key opens the pool building. The guest laundry is in the same facility.

Do other stays near Sheffield or Cradle Mountain have a pool?

Most self-contained cottages in this area do not. A heated indoor pool with mountain views is one of the on-site extras guests notice, along with the historic silver mine.

Do you have laundry facilities?

Yes — we have a guest laundry located in our heated swimming pool facility which is accessible with your room key.

Free washing detergent is provided and the coin operated dryer takes $1 coins.

Do you have BBQ facilities?

Yes — we have a gas BBQ located near the cottages with a number of picnic tables permanently placed throughout the complex (offering beautiful views of the Mountains).

Where is the nearest shop / supermarket?

Sheffield (about 10 minutes’ drive) has a supermarket, fruit & veg shop, cafes, restaurants, fuel, bottle shop, chemist and other amenities.

Will the local supermarket be open when I arrive?

Our local IGA Supermarket in Sheffield is open from 7:30am to 7:00pm every day, including Christmas Day.

If you are arriving from:

• Launceston or Devonport, Sheffield is on your way and only another 10 mins to us.
• Cradle Mountain or the West Coast, Sheffield is a short 10 min trip past the turn off to us.
• If you are arriving from Mole Creek, the main turn off to us can take you 5 mins the other way into Sheffield

What should I bring?

Comfortable walking shoes, weather-appropriate clothing (Tasmanian weather can change quickly), and any specialised food requirements. Basic starter items (tea, coffee, milk, salt, pepper, sugar) are provided (see also Accommodation Comparison Table for room inclusions).

How can I contact you?

Phone: +61 3 6491 1727
Email: res@sridge.com.au

Refer also to our "Contact Us" page